Talk to a person, or find the answer here
Call +91 91879 29199
Any time, day or night. Keep your booking ID ready.
We usually reply in a few minutes
support@onto.travel — best for invoices and anything with an attachment. We reply within a day.
We're always happy to help! If you have any questions or need assistance with your booking, you can reach our support team through any of the following channels:
Feel free to contact us anytime you need help with your booking or have any queries. Our team will be happy to assist you!
At onto, we take your privacy seriously. We maintain reasonable technical and organisational safeguards to protect your personal data, considering the nature of the information and the risks involved in processing it.
These safeguards may include access controls, authentication, encryption where appropriate, logging and monitoring, secure infrastructure, vendor controls, and incident-response procedures.
Your trust matters to us. For more details on how your personal information is handled, please refer to onto's Privacy Policy.
At onto, we believe saving on your hotel booking should be simple and hassle-free. Our focus is on offering competitive prices and eligible price-drop savings, so you can make smarter booking decisions without the hassle of searching for coupons, comparing card offers, or figuring out which discounts apply.
Instead of making you navigate multiple offers and conditions, we aim to make getting great value straightforward, transparent, and convenient, helping you choose the right stay with confidence.
At onto, we keep track of hotel price drops even after you've made your booking.
If the price drops and the lower rate is available, we rebook your stay at the lower price and refund you the difference.
That means you can book with confidence, knowing we're looking for opportunities to help you save more on your stay!
Once your refund is approved, we'll initiate it immediately.
The time it takes for the money to reflect in your account depends on your bank or payment provider. It may take some time for the refund to appear in your account.
If your refund hasn't arrived, please contact our support team, and we'll be happy to help.
Not at all! If we rebook your stay at a lower price, we'll keep the same hotel, room type, and booking benefits.
You can cancel a booking yourself from Bookings:
If your booking is eligible for a refund, it will be processed according to the hotel's cancellation policy. The refund may take a few business days to appear in your account.
If your booking includes free cancellation, you can cancel it within the specified period without cancellation charges, as per the stated policy.
We recommend reviewing the cancellation terms carefully before booking so you can enjoy a worry-free stay!
We recommend checking the cancellation policy and deadline before booking so you know what to expect.
We understand that payment issues can be stressful, and we're here to help.
If money was deducted but your booking wasn't confirmed: Don't worry! The amount will be refunded to your original payment method if the transaction has failed. It may take some time for the refund to appear in your account, depending on your bank or payment provider.
If no money was deducted: You can try making the payment again using another available payment method.
If the amount has been deducted, please reach out to our support team.
We understand that travel plans can change.
Currently, you can't change your booking dates directly on onto. But don't worry — you can cancel your existing booking, as per the hotel's cancellation policy, and make a new booking for your preferred dates.
Before cancelling, please check the cancellation policy to see if any charges apply.
Need help? Just reach out to our support team. We're always happy to assist!
You can easily check your booking details and status on onto! Just follow these simple steps:
If you need any help, feel free to reach out to our support team. We're always happy to help!
Once your booking is confirmed, you'll receive an email with your booking confirmation in PDF format.
If you haven't received the email, don't worry! Please check your Spam or Junk folder.
You can also check your booking status directly on onto by following these simple steps:
If you still can't find your confirmation, please reach out to our support team. We'll be happy to help!
It depends on the room you choose. If breakfast wasn't included in your original booking and you'd like to add it later, simply contact us. We'll be happy to assist you with checking availability and arranging the addition, subject to the hotel's policy and availability.
You can find property details, including check-in and check-out times, in your booking confirmation email. You can also check these details on onto by following these steps:
We're sorry for the inconvenience. If the hotel is unable to locate your confirmed booking, please contact our support team immediately.
We'll assist you in finding a suitable alternative stay. If we're unable to resolve the issue as per our policy, you'll receive a 5X refund, subject to the applicable terms and conditions.
Your comfort and peace of mind matter to us. We're here to help!
You can add your existing hotel booking to onto and keep your booking details in one place! Just follow these simple steps:
A special request is any additional preference you'd like the hotel to consider for your stay. For example, you can request an airport transfer, a non-smoking room, a twin or double bed, a baby cot, or early check-in or late check-out.
You can contact our support team to help communicate your request to the property. Please note that special requests are subject to the hotel's availability and cannot be guaranteed.
Early check-in and late check-out are subject to the hotel's availability and policies.
Simply contact our support team, and we'll help communicate your request to the property, check availability, and confirm whether any additional charges apply.
Please note that these requests cannot be guaranteed and depend on the hotel's confirmation.
Non-refundable bookings cannot be modified or tracked for price drops once confirmed. This helps prevent duplicate bookings and avoids the risk of creating multiple reservations for the same stay.
For Indian citizens, PAN details are required for international hotel bookings to support financial compliance, tax reporting, and applicable regulatory requirements.