What Happens After You Book a Hotel With Onto?

Quick answer

After you book, you immediately get an email, a voucher, and an in-app confirmation. In the background, Onto starts tracking your room's price automatically - no opt-in required - and will rebook you and refund the difference in real time if a lower rate appears, right up until your booking becomes non-cancellable. If you need help during your stay, real-time support is available over WhatsApp or a direct phone line.

Your confirmation

You'll receive all three standard confirmations - email, voucher, and an in-app record - as soon as the booking is complete, so there's nothing to chase before you travel.

What happens silently in the background

Price tracking on your booking starts automatically. Onto checks the rate two to three times a day, and if it drops, you're rebooked and refunded the difference immediately - with no notification you need to respond to and no cap on how many times it can happen before your cancellation window closes.

If your plans change

Cancellation and modification generally follow the hotel's own policy, but Onto tries to be more flexible than that policy wherever it realistically can, rather than simply forwarding the hotel's terms without any advocacy on the traveller's behalf.

If you need support during your stay

Real-time support is available over WhatsApp or a direct phone line, with on-ground partner support available for extreme situations - the relationship doesn't end once you've checked in.

FAQ

What do I receive right after booking?

An email, a voucher, and an in-app confirmation - all three, immediately.

Do I need to do anything to keep getting price-tracked after I book?

No - tracking is automatic and requires no opt-in.

Who do I contact if something goes wrong during my stay?

Onto's real-time support over WhatsApp or a direct phone line, with on-ground partner support for extreme cases.